Written in the parable style of THE ONE MINUTE MANAGER, RAVING FANS uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature and not just another program of the month.
When a person goes to the boss with a problem and the boss agrees to do something about it, the monkey is off his back and onto the boss's. How can managers avoid these leaping monkeys? Here is priceless advice from three famous experts: how managers can meet their own priorities, give back other people's monkeys, and let them solve their own ...
Revealing how to master the principles and practice courageous, transformative dialogue, Scott shows readers how to change their lives, one conversation at a time.
Business guru Blanchard offers an approach to forming successful relationships and meaningful alliances with those around us. WHALE DONE recounts how Wes Kingsley, Blanchard's Everyman, finds new ways to bring fulfillment into his professional and private life after a trip to SeaWorld and a long talk with the chief animal trainer there.
For undergraduate and graduate-level courses in Organizational Behavior, Leadership, and Organizational Development. Used by more than a million people throughout the world, this highly readable text provides a comprehensive examination of the applied behavioral sciences, and focuses on fundamental ideas which have stood the test of years of ...
The authors of "Raving Fans, Gung Ho!" and "Big Bucks!" return with another winning guide--a blueprint for successful team building in any organization. Told as a parable, "High Five!" is the story of Alan Foster, who is fired because, as his boss puts it, "Alan, we need good producers but producers who are team players". By helping with his son's ...
This book is an invaluable addition to The One Minute Manager library because "it is clear that high-performing teams are the most important business trend for the 1990s", according to Dr. Ken Blanchard and his collaborators explain the four states of development all groups move through and reveal how a manager can help any group become fully ...
Being a manager can be an intimidating and challenging task. Managing involves teaching new skills to employees, helping land a new customer, accomplishing an important assignment, increasing performance, and much more. The process of management can be very challenging at times, but it can also bring you a sense of fulfillment that you never ...
Arranged for people with busy schedules, "The Heart of a Leader" offers Blanchards most important insights in an accessible format. Thoroughly challenging and deeply inspiring, this classic captures the profound wisdom and valuable insight that only he delivers.
This book is meant to be a companion to "The One Minute Manager". The focus of this book is the application of three basic managerial skills to real life situations: one minute goal setting, one minute praisings, and one minute reprimands.
This remarkable, easy-to-follow book presents a priceless guide to creative, personalized leadership that elicits the best performance from any staff--and the best bottom line for any business.
In the follow-up to "1001 Ways to Reward Employees", Bob Nelson uses case studies, examples, techniques, research highlights and quotes from business leaders to reveal how successful companies get the best out of their employees.
The authors offer every businessperson and would-be entrepreneur a treasure trove of wisdom on how to think, act, and live passionately, no matter their industry.
The bestselling author of "The One-Minute Manager" reveals the meaning of servant leadership modeled after Christ. Readers seeking to grow as leaders and business executives will find "Servant Leader" nothing short of life changing.
From one of America's biggest bestselling authors and inspiring business speakers comes the key to creating a people-oriented, performance-driven, customer-first organization.
"Leading at a Higher Level translates decades of research and 25 years of global experience into simple, practical, and powerful strategies to equip leaders at every level to build organizations that produce bottom-line results. At Nissan, we have made these principles a core part of our leadership philosophy, better equipping our managers to ...
In the now classic business fable, "The Secret", Debbie, a struggling leader finds herself about to lose her job due to poor performance. In a desperate attempt to save her career, she enrolls in a new mentoring program offered by her company. Much to her surprise, Debbie finds her mentor is the president of the company (Jeff Brown). Debbie ...
With simple yet profound principles from the life of Jesus, and dozens of stories and leadership examples from his life experiences, veteran author, speaker and leadership expert Blanchard guides readers through the process of discovering how to lead like Jesus.
This book provides a simple approach and system for getting a steady flow of referrals of great prospective customers and clients. Entertaining, engaging, and informational, "The Referral of a Lifetime" is packed with great insights and direction on how to build a profitable, relationship-based company and keep it that way.
In the tradition of the bestselling "The One Minute Manager, " author Blanchard and fast-food entrepreneur Cathy (Chic-Fil-A() create a parable that demonstrates the virtues of generosity. The advice a younger businessman receives and the relationship he develops with The Executive provides a unique twist on what it means to truly succeed. (August)
A business parable on effective leadership shows the contrasting leadership methods of one manager who is shortsighted, coercive, and obsessed with immediate results, and another manager who supports and works with his team.
The author of the bestselling classic "The One-Minute( Manager" explores one of the most common and insidious problems plaguing the workplace: Procrastination.
This guide offers a model for improving the present organization whilst designing its replacement - covering quality, strategic planning and empowerment. It supplies advice on surviving and thriving in an era where being successful means continually reinventing the company.
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