BOOKS by Dartnell Publications

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1	Dazzle Me more books like this by Dartnell Publications, Dartnell (Editor) add to wishlist Today's savvy consumers know that if an organization fails to provide the quality of goods and services they expect, there's always another company that will welcome their business. The "Dazzle Me!" formula for frontline customer service success will help customer service reps develop the skills they need to serve today's customer. Customer ... see all copies from £1.24! new only from £8.44!
2	Stand Out Service: Talk Straight Think Positive and Smile more books like this by Dartnell Publications, Dartnell Corp add to wishlist Thousands of promotional programs are launched every year, accounting for some two-thirds of all advertising expenditures. Over the last decade, only the very best and most successful promotions have earned a REGGIE, the award presented by the prestigious Promotion Marketing Association of America (PMAA). The REGGIES recognize individual ... see all copies from £4.98! new only from £4.98!
3	More Than a Foot in the Door: The Sales Professional's Guide to Winning New Accounts more books like this by Dartnell Publications, Dartnell add to wishlist Proven sales-building ideas that help sales professionals find and sell new accounts. Each field-tested techniques will help sales people increase sales and fatten profits--year in and year out. Readers will learn how to get through "tough Screeners" with ease and how to determine when to drop weak accounts and when to keep them. see all copies from £6.83! new only from £9.09!
4	Close It Right, Right Now!: How to Close More Sales Fast more books like this by Dartnell Publications, Dartnell add to wishlist Present business conditions are bringing back some of the old buying stalls younger salespeople have never heard of--and seasoned salespeople have forgotten. This guide gives sales reps proven answers for every objection they're likely to face, turning otherwise lost sales into record breaking business. see all copies from £4.98! new only from £21.17!
5	How to Handle Tough Customers more books like this by Dartnell Publications, Dartnell Corp add to wishlist see all copies from £5.61! new only from £32.40!
6	Do You Have Any Objections?: Your Guide to Turning Buyer Resistance Into Sales more books like this by Dartnell Publications, Dartnell add to wishlist What's the biggest hurdle a salesperson has to overcome each day? Closing the sale. With this handbook, readers will learn how to utilize the many different methods of closing to win bigger sales. see all copies from £5.61! new only from £10.25!
7	Phone Me, Fax Me, Beep Me!: Teleconnecting Your Way to Success in the New Cyberspaced Workplace more books like this by David Dee, Dartnell Corp, Dartnell Publications add to wishlist see all copies from £5.61! first editions
8	The Professional Secretary's Survival Guide: Failsafe Tactics for the Corporate Jungle more books like this by Dartnell Publications, Dartnell add to wishlist Page after page of practical, informative advice for today's secretary -- much of it served up with a chuckle -- combines with a motivational tone guaranteed to perk up pride in the skills and service a secretary provides. Includes Quick Tips, anecdotes, and quizzes. see all copies from £6.39! new only from £10.53!
9	Quality Depends on You: 7 Simple Things You Can Do for Your Company and Your Career more books like this by Dartnell Publications, Dartnell Corp (Editor), David Dee add to wishlist For some employees, "quality" is little more than a management buzzword that has little or no relevance to the work they do. But this hands-on, "how-to" guide to building quality awareness, a positive attitude, and skills not only defines quality in terms everyone can understand. It also offers hundreds of specific tips and techniques to help your ... see all copies from £4.98! new only from £42.33!
10	Problem-Solving Techniques for Teams more books like this by Dartnell Publications, Dartnell Corp add to wishlist see all copies from £5.89!
11	10 Steps to Connecting with Your Customers: How to Ask the Right Questions, Get the Right... more books like this by Dartnell Publications, William Bethel, Bill Bethel add to wishlist William Bethel teaches the sales rep to forge a trusting and understanding relationship with a potential customer ... to tune in to that customer's mind-set ... to become an ally and partner in meeting his or her special needs. Let this practical, pertinent guide provide your sales reps with the 10 steps they need to know to connect with their ... see all copies from £9.32! first editions
12 view cover	How to Handle Objections more books like this by Dartnell Publications, Dartnell Corp add to wishlist How do you react to objections? Are you stymied by objections? Do you feel trepidation and look for an escape when you hear an objection? Are you unprepared for objections? Do you fear objections? "How to Handle Objections" shows you how to be prepared for objections and even embrace objections ... even turn objections around to work to your ... see all copies from £29.25!
13 view cover	How to Make Teamwork WORK! more books like this by Dartnell Publications, Dartnell Corp add to wishlist see all copies from £10.22! new only from £25.17!
14 view cover	Winning New Accounts: How to Make Prospecting Pay Off more books like this by Dartnell Publications, Dartnell Corp add to wishlist see all copies from £18.38!
15 view cover	7 Simple Things You Can Do for Your Career more books like this by Dartnell Publications add to wishlist Putting quality into everything you do is the single best way to impress your boss and gain a competitive edge in your career. 7 Simple Things You Can Do for Your Career will tell you how to create a personal quality program that will increase your value at work and gain you greater potential for career growth. see all copies from £19.66!
16 view cover	Indispensable You: 7 Simple Things You Must Do to Keep Your Job Today more books like this by Dartnell Publications, Scott Pemberton (Editor), Kim Anderson (Editor) add to wishlist Strengthen work skills and develop a "continuous learning" mindset that will make you an indispensable employee who can survive--and thrive--in an environment of downsizing and reengineering. see all copies from £7.45! new only from £7.45!
17 view cover	How to Develop Powerful Telephone Skills more books like this by Dartnell Publications, Dartnell Corp add to wishlist By the time you've completed the five short self-paced training sessions, you'll have improved your professional image and learned to use your time on the phone more effectively. see all copies from £66.05!
18	Customer Service Rep's Survival Guide: Tough Customers; How to Keep Them Smiling...: How to Keep Them Smiling... more books like this by Dartnell Publications, Dartnell Corp add to wishlist This 2nd volume of the series looks at "tough" customers of all types -- specifically at problem solving and handling unique situations as they arise to make the tough customer challenges a whole lot easy-to handle. Includes Quick Tips, anecdotes, and quizzes. see all copies from £6.20!

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