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The Complete Idiot's Guide to Great Customer Service: 5
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by
Ron Karr, Don Blohowiak, Steve Albright
You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot ...
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