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Joseph Michelli

Joseph A. Michelli, Ph.D., is an internationally sought-after speaker and business consultant whose clients include Bridgestone Firestone, Nokia, The Hartford Insurance Group, and UCLA Health System. The author of the bestselling "The Starbucks Experience", he has appeared on "The Glenn Beck Show" and CNBC's "On the Money".

Joseph Michelli book reviews

  • The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary 4 out of 5

    By Danny, Richmond, VA, Dec 24, 2009

    Enjoyed this look inside Starbucks. Some of my favorite quotes include:
    5 Principles for Turning Ordinary into Extraordinary: Make it your own, Everything matters, Surprise & delight, Embrace... read more

  • The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company 4 out of 5

    By John, Knoxville, TN, Jul 31, 2009

    Although I do like this book, I've had to return the copy I was borrowing and haven't had time to look for it at the library. Hope to finish it in the near future. read more

  • When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market 4 out of 5

    By Jared, Lexington, KY, Apr 26, 2009

    Many people are familiar with the books about the FISH Philosophy, as practiced by the guys at Pike's Place Fish. Well, this book is by the owner of the market and he goes into details about his... read more

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