About this title: The second edition of the "consultant's bible" is here! For over fifteen years, consultants-both internal and external-have relied on Peter Block's landmark bestseller, Flawless Consulting, to learn how to deal effectively with clients, peers, and others. Using illustrative examples, case studies, and exercises, the author, one of the most important and well known in his field, offers his legendary warmth and insight throughout this much-awaited second edition. Anyone who must communicate in a professional context-and who doesn't?-will use the lessons taught in this book for years to come! ...
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Note: This is a general synopsis. Each listing is described below.
Binding: Hardcover
Publisher: Pfeiffer & Co
Date Published: 1981
ISBN-13:9780893840525ISBN:0893840521
Description: A wonderful copy with some minor edgewear to the cover. Dust Jacket may have chips and close tears. -, Hard Cover, Very Good / Good. read more
Description: Good. Dust Cover Missing. Light shelf wear and minimal interior marks. Millions of satisfied customers and climbing. Thriftbooks is the name you can trust, guaranteed. Spend Less. Read More. read more
Description: Acceptable. Former Library book. Shows definite wear, and perhaps considerable marking on inside. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Description: Good. Shows some signs of wear, and may have some markings on the inside. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Description: Very Good. Great condition for a used book! Minimal wear. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Description: Good. [ No Hassle 30 Day Returns ] [ Underlining/Highlighting: SOME ] [ Writing: NONE ] [ Torn pages: NO ] [ Broken Seams: NO ] Publisher: Pfeiffer & Co Pub Date: 6/1/1981 Binding: Hardcover Pages: 214. read more
Description: Good. Book shows minor use. Cover and Binding have minimal wear and the pages have only minimal creases. A tradition of southern quality and service. All books guaranteed at the Atlanta Book Company. read more
Description: Good. Dust Cover Missing. Book shows minor use. Cover and Binding have minimal wear and the pages have only minimal creases. A tradition of southern quality and service. All books guaranteed at the Atlanta Book Company. read more
Description: Good. Book shows minor use. Cover and Binding have minimal wear and the pages have only minimal creases. A tradition of southern quality and service. All books guaranteed at the Atlanta Book Company. read more
Description: Good. Dust Cover Missing. Book shows minor use. Cover and Binding have minimal wear and the pages have only minimal creases. A tradition of southern quality and service. All books guaranteed at the Atlanta Book Company. read more
Description: Good. Book shows minor use. Cover and Binding have minimal wear and the pages have only minimal creases. A tradition of southern quality and service. All books guaranteed at the Atlanta Book Company. read more
Description: Good. Only lightly used. Book has minimal wear to cover and binding. A few pages may have small creases and minimal underlining. Book selection as BIG as Texas. read more
Description: Good. Only lightly used. Book has minimal wear to cover and binding. A few pages may have small creases and minimal underlining. Book selection as BIG as Texas. read more
Description: Good. Only lightly used. Book has minimal wear to cover and binding. A few pages may have small creases and minimal underlining. Book selection as BIG as Texas. read more
"Peter Block's "Flawless Consulting Second Edition" is an outstanding book and I recommend it for anybody who is ever asked for advice. Consulting skills are not limited to people with a consultant title but anybody who helps others but has no authority over the outcome of their advice. Leaders, project managers, church elders, event planners, and many others will find benefit in this book.
I bought this book because I am an internal consultant. I had a coach challenge me to define my role as a consultant. I was not able to do so in a way that satisfied me. This book helped me tremendously to be purposeful in all of my consulting work.
Block defines the roles and needs for both consultant and client. He provides the thinking behind the business of each phase in consulting. The definition and encouragement of how to be authentic are very actionable. The book also highlights the differences between external and internal consulting.
Some stand out chapters cover: " Contracting with a client (this is not just a formal & legal contract but a relationship contract) " Understanding, recognizing, and dealing with resistance " Obtaining data " Engagement thinking and tools
"Flawless Consulting" has many elements consistent with Lean thinking such as whole system engagement, being a learning organization instead of only focusing on teaching, and moving away from just engineering to include the social side of change.
I really like the wide margins in the book to be able to write my notes and thoughts. A good sign that I get something from a book is the amount of pencil marks inside of it. Practically every other page has some notation from my pencil!"
"It may look like any other business book on the outside, but Block goes above and beyond by covering the social and emotional aspects of working as a change agent who doesn't have direct control over implemention. His message will ring true for business consultants, non-profit sector folks, advocates, counselors and clergy.
"If you have the feeling that you go to work "bent over" and you don't want to do that anymore, this book is for you. While it was written specifically for consultants, it has a much broader application. It is about maintaining our self-respect and dignity at work while demonstrating respect for other people.
This book provides detailed, step-by-step guidance on negotiating our role with the people who want our help. Most people act, to some extent, in a consulting role at work unless they have the misfortune to work for a boss who absolutely never listens to suggestions or advice.
Mr. Block urges the reader to acknowledge his or her feelings, and to inform the client what those feelings are. This is a legitimate act, not an expression of self-pity-unless the feelings themselves are weak and whiney, and let's assume that is not the case.
Flawless Consulting, Second Edition (so much better than the first edition!) is my bible for behaving properly at work. When I follow its prescriptions I can be sure that I am maintaining my own self-respect and honoring everyone else's at the same time.
It should be required reading for every manager and executive who has the authority to hire consultants whether they are external contractors or his or her own employees. They would get better service from the consultants, and the client company's reputation would be enhanced by displaying knowledge and good judgment about the way to use their services."
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