About this title: In this book the author argues that successful companies will derive their real competitive advantage not from superior products, but from deep knowledge of a few highly developed core service skills. He includes examples of companies such as Apple, Honda, Service-Master, and Merck.
Note: This is a general synopsis. Each listing is described below.
Binding: Hardcover
Publisher: Free Press
Date Published: 1992
ISBN-13:9780029256152ISBN:0029256151
Description: Very good in very good dust jacket. Very Good, In very good dust jacket. Sewn binding. Cloth over boards. 473 p. Contains: Illustrations. Ex-Library expected imperfections. read more
Binding: Hardcover
Publisher: Free Press
Date Published: 1992
ISBN-13:9780029256152ISBN:0029256151
Description: A wonderful copy with some minor edgewear to the cover. Dust Jacket has some edgewear present. -, Hard Cover, Very Good / Very Good. read more
Description: Very good. Dust Cover Missing. Book has appearance of light use with no easily noticeable wear. Millions of satisfied customers and climbing. Thriftbooks is the name you can trust, guaranteed. Spend Less. Read More. read more
Description: Good. Shows some signs of wear, and may have some markings on the inside. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Description: Acceptable. Shows definite wear, and perhaps considerable marking on inside. Shipped to over one million happy customers. Your purchase benefits world literacy! read more
Description: Good. Book shows minor use. Cover and Binding have minimal wear and the pages have only minimal creases. A tradition of southern quality and service. All books guaranteed at the Atlanta Book Company. read more
Description: Good. Only lightly used. Book has minimal wear to cover and binding. A few pages may have small creases and minimal underlining. Book selection as BIG as Texas. read more
Description: Good. Minimal damage to cover and binding. Pages show light use. With pride from Motor City. All books guaranteed. Best Service, Best Prices. read more
Description: Satisfaction Guaranteed. Shipped quickly. 1992. Hardcover. 1 Ed. Used, very good. Very good overall with light to moderate wear. No dust jacket. read more
Binding: Hardcover
Publisher: The Free Press
Date Published: 18/09/1992
ISBN-13:9780029256152ISBN:0029256151
Description: Used-Good. Book in good or better condition. Dispatched same day from warehouse. Please email with any questions for quick response. read more
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