About this title: A massive disconnect exists between consumers and providers today. Consumers have a greater selection of higher quality goods to choose from and can obtain these items from a growing number of sources. Computers, cars, and even big-box retail sites promise to solve our every need. So why aren't consumers any happier? Because everything surrounding ...
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Note: This is a general synopsis. Each listing is described below.
Binding: Hardcover
Publisher: Free Press
Date Published: 2005
ISBN-13:9780743277785ISBN:0743277783
Description: Very Good in Very Good jacket. Light shelf wear to jacket and book. Inside is clean and excellent. Tiny, minor tear on edge of dust jacket. Hardcover with unclipped dust jacket. Review: American and European feelings towards Japanese business practices have varied dramatically through the last few decades. In the late 1970s and 1980s, a wave of fear swept through many Western leaders as they contemplated Japan's stunningly rapid rise from the ashes of World War II. Then more recently, as the ... read more
Binding: Hardcover
Publisher: Free Press
Date Published: 2005
ISBN-13:9780743277785ISBN:0743277783
Description: New in New jacket. Brand new. Just a bit of ever so slight shelf wear but it is new, crisp and unread! May have publishers remainder mark on the edge just to assure it is not returned to the store. From Booklist: In Lean Thinking (1996), Womack and Jones expanded on the lean manufacturing model developed by Toyota to reduce waste and costs, reduce lead times, and improve quality. Here, they bring lean thinking to the broader world of consumer satisfaction. Traditional mass-consumption thinking ... read more
Description: New. PLEASE NOTE: All books are promptly imported from the UK using International Priority Airmail. Delivery is typically 5-10 working days. Please do not select expedited shipping. Heavier and more expensive items have tracking number. Professional and reliable bookseller (est.1987). read more
Binding: Paperback
Publisher: Simon & Schuster Ltd
Date Published: 2007
ISBN-13:9780743276030ISBN:0743276035
Description: From the authors of LEAN THINKING and THE MACHINE THAT CHANGED THE WORLD comes a new book that demonstrates the benefits of 'lean' companies for the consumer market. read more
"I read this for work in preparation for the training I'm taking in June. It definitely gave me a different perspective of the service industries or the point of view of the customer. Obviously we know that the vast majorities of companies are just out there to turn a profit. But the way this book thinks things would be better is if we had a chain of solutions with fewer providers. That sounds like a monopoly to me, even if they did prove they were the best solution. I think that those goals could be achieved while still allowing the customer some choice."
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