About this title: The son of the author of the famed "7 Habits" books launches a new series on the defining principle of personal and economic success for the 21st century: trust. Charts & illustrations.
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Binding: Hardcover
Publisher: Free Press
Date Published: 2006
ISBN-13:9780743297301ISBN:074329730X
Description: Good. Used Condition-GOOD can be a well cared for Book that is in great condition to a Book that may show some signs of wear. GOOD Books sometimes are permanently marked; have some spine or page creases; exibit signs of aging or an ExLibrary copy. ** Sometimes grease pencil or permanent marking on cover. May contain limited notes and or highlighting. 100% Satisfaction guaranteed on all purchases. ** SHIPS FROM USA-Domestic Delivery takes 5-14 days ** read more
Binding: Paperback
Publisher: Free Press
Date Published: 2008
ISBN-13:9781416549000ISBN:1416549005
Description: Good. Cover and pages may have some wear or writing. Binding is tight. We ship daily Monday-Friday. Delivery Confirmation included on all domestic orders. read more
Edition: First edition.
Binding: Hardcover
Publisher: Free Press
Date Published: 2006
ISBN-13:9780743297301ISBN:074329730X
Description: New. No dust jacket. Glued binding. Paper over boards. With dust jacket. 354 p. Contains: Illustrations. Audience: General/trade. read more
Edition: Abridged
Binding: Audiobook CD
Publisher: Simon & Schuster
Date Published: 2006
ISBN-13:9780743564694ISBN:0743564693
Description: The son of the author of the famed 7 Habits books launches a new series on the defining principle of personal and economic success for the 21st century: trust. Unabridged. 1 CD. read more
"Not exactly a page turner, but definitely paints a fantastic scenario of how trust in your coworkers/employees truly enhances the bottom line -- and makes for an excellent place to work."
"Like most business books, the final 100 pages feels like filler. Skimmed those. Lots of page tabs on the early chapters though. Good reminders for personal and work life."
"It is easy reading and practical book. Basic rules learned is: A person gains trust by demonstrate the character is with integrity & win-win intention and also with the capability and tracked result delivery. One point impressed me "People always judge themselves by intention and judge others by behavior.""
"The bulk of this short book might be characterized as "moral philosophy 101." It will be informative for moral imbeciles and those (many, by the measure of apparent business ethics) who don't believe that personal and business ethics have any connection. It's a basic outline of how to extend and create trust, and how to reciprocate when you receive it. Formulaic pop psychology.
The value of the book for me was in the first chapter. It makes the case for trust as a business value, that high trust increases speed and decreases cost. Covey gives the example of the acquisition of a $20 billion dollar business from Walmart by Warren Buffett, done in a two hour meeting, and with complete legal approval in less than a month, as a demonstration of just what a difference trust can make. On the reverse side, he points out the increased cost and inconvenience of air travel since 9/11 as an object lesson in the costs and penalties of reduced trust.
I remember when we started O'Reilly's publishing business. We would take orders on the phone, tell people to send us a check, and send out the books immediately, without waiting to receive payment. We did get stiffed a few times, but overall, it was a good plan.
Today, we offer our ebooks without DRM for the same reason: we trust our users not to screw us. It's good business.
Interestingly, I first heard about this book from Dave Wennergren, the CIO of the Department of Defense. It's an idea that really resonates here for government, and it's one that I've been passing on in my talks about gov 2.0.
In that regard, there's a great quote about Craigslist in the latest issue of Wired:
"If most people are good and their needs are simple, all you have to do to serve them well is build a minimal infrastructure allowing them to get together and work things out for themselves. Any additional features are almost certainly superfluous and could even be damaging." --Gary Wolf, Wired Magazine, Sept 2009
Even though I gave this book only three stars, it's worth reading for the first chapter."
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