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1	Raving Fans more books like this by Ken Blanchard, Sheldon M Bowles, Harvey MacKay (Foreword by) add to wishlist Written in the parable style of THE ONE MINUTE MANAGER, RAVING FANS uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature and not just another program of the month. see all copies from £1.24! new only from £7.24! \| signed copies \| first editions
2	Be Our Guest: Perfecting the Art of Customer Service more books like this by Disney Institute (Creator), Michael D Eisner (Foreword by) add to wishlist In a brand-new series, the Disney Institute reveals the strategies that have sealed Disney's extraordinary reputation in a highly competitive and ever-evolving business environment. This edition features anecdotes and case studies from various companies that describe how they adopted the techniques learned in the Institute's seminars to create an ... see all copies from £7.73! new only from £8.23! \| first editions
3	The Ultimate Question: Driving Good Profits and True Growth more books like this by Frederick F Reichheld add to wishlist CEOs regularly announce ambitious growth targets, then fail to achieve them. The reason? Their growing addiction to bad profits. These corporate steroids boost short-term earnings but alienate customers. They undermine growth by creating legions of detractors - customers who complain loudly about the company and switch to competitors at the ... see all copies from £8.64! new only from £8.64! \| signed copies \| first editions
4	Customer Satisfaction Is Worthless Customer Loyalty Is Priceless more books like this by Jeffrey H Gitomer add to wishlist A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests. see all copies from £5.57! new only from £11.71! \| signed copies \| first editions
5	Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results more books like this by Jack Mitchell add to wishlist A master of customer service reveals his proven secrets to developing long-standing relationships and customer loyalty by making business personal. see all copies from £1.24! new only from £5.85! \| signed copies \| first editions
6	Raving fans : a revolutionary approach to customer service more books like this by Kenneth H. Blanchard, Sheldon M. Bowles add to wishlist A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer ... see all copies from £1.24! new only from £5.36!
7	Jeffrey Gitomer's Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money more books like this by Jeffrey H Gitomer add to wishlist Salespeople need answers, fast! Now, one book brings together all the proven, tested, instant answers they'll ever want: Little Red Book of Sales Answers. This is the legendary Jeffrey Gitomer, the world's #1 sales presenter and author of the inspirational 250,000-copy bestseller Little Red Book of Selling. This new book goes beyond anything ... see all copies from £6.81! new only from £12.04!
8	The Discipline of Market Leaders more books like this by Michael Treacy (Read by), Fred Wiersema (Read by) add to wishlist The runaway international bestseller with more than 600,000 copies sold, now expanded to make its message even more compelling for todays market leaders.. Why is it that Casio can sell a calculator more cheaply than Kelloggs can sell a box of corn flakes? Why can FedEx absolutely, positively deliver your package overnight but airlines have trouble ... see all copies from £5.57! new only from £7.43! \| signed copies \| first editions
9	What's the Secret: To Providing a World-Class Customer Experience more books like this by John R DiJulius, III add to wishlist "What's the Secrets?" gives you an inside look at the world-class customer service strategies at today's some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis and how your company can too. Packed with insider ... see all copies from £14.03! new only from £14.03!
10	Consumer Behavior: Buying, Having and Being more books like this by Michael R Solomon add to wishlist For sophomore/junior-level courses in Consumer Behavior and Consumer Psychology in the department of Marketing, and for use in MBA courses. Using a lively writing style, examples that relate directly to students as consumers, and "cutting-edge" research, this critical examination of marketing practices explains why people buy things and how ... see all copies* from £1.82! new only from £2.98! \| first editions
11 view cover	Award-Winning Customer Service: 101 Ways to Guarantee Great Performance more books like this by Renee Evenson add to wishlist When it comes to customer service, 'good' just isn't good enough. To stand out from the crowd, a company needs to deliver excellent service to their customers. "Award- Winning Customer Service" shows how to make it happen. Packed to the brim with practical tips and strategies for improving and then maintaining any company's level of customer ... see all copies from £8.03! new only from £8.04!
12 view cover	Services Marketing: Integrating Customer Focus Across the Firm more books like this by Valarie Zeithaml, Mary Jo Bitner, Dwayne D Gremler add to wishlist "Services Marketing, 5/e", recognizes that services present special challenges that must be identified and addressed in real circumstances. The heart of the book's content is to develop strong customer relationships through quality service. The book also focuses on knowledge needed to implement service strategies for competitive advantage across ... see all copies from £13.58! new only from £48.63!
13 view cover	Consumer Behavior more books like this by Leon G Schiffman add to wishlist This text uses a marketing segmentation approach to convey the essence of consumer behaviour and to connect psychological, sociocultural and decision-making aspects of consumer behaviour. The authors explain in an integrated fashion what consumer behaviour variables are, types and importance of consumer research and problems in performing research ... see all copies from £1.24! new only from £6.00! \| first editions
14 view cover	Attracting Perfect Customers: The Power of Strategic Synchronicity more books like this by Stacey Hall, Jan Brogniez add to wishlist The authors outline a simple strategic process for making business so highly attractive that perfect customers and clients are naturally drawn right to them. They prove that it is no longer productive or profitable to conduct business using the war-like marketing techniques of targeting customers and outmanoeuvring the competition. Using the ... see all copies from £8.24! new only from £12.12! \| signed copies \| first editions
15 view cover	The Disease to Please more books like this by Harriet B Braiker, Braiker Harriet add to wishlist This title is "The New York Times" bestseller - with over 100,000 copies sold. Now with a bold new look, this classic bestseller is back with its unique 21-day action plan for curing the addiction many people suffer from - the need for approval and fear of confrontation. "The Disease to Please" helps you break away from these fears and helps place ... see all copies from £5.57! new only from £6.79! \| first editions
16 view cover	Delivering Knock Your Socks Off Service more books like this by Performance Research Associates Inc, Sean Pratt (Read by) add to wishlist Extensively updated and expanded, one of the bestselling front-line customer service books ever published is now even better. Keeping up with today's tougher and more demanding marketplace, "Delivering Knock Your Socks Off Service" is packed with all new techniques to help readers successfully work with even the most difficult customers. This ... see all copies from £7.99! new only from £8.65!
17 view cover	Naked Conversations: How Blogs Are Changing the Way Businesses Talk with Customers more books like this by Robert Scoble, Shel Israel add to wishlist From the creator of the number one business blog comes a powerful exploration of how, and why, businesses had better be blogging: "Naked Conversations". According to experts Robert Scoble and Shel Israel, blogs offer businesses something that has long been lacking in their communication with customers meaningful dialogue. Devoid of corporate speak ... see all copies from £5.57! new only from £6.78! \| first editions
18 view cover	Broken Windows, Broken Business: How the Smallest Remedies Reap the Biggest Rewards more books like this by Michael Levine add to wishlist In BROKEN WINDOWS, BROKEN BUSINESS, consultant Michael Levine borrows from the successful anti-crime strategy associated with NYC's Mayor Giuliani--if a window is broken, fix it quickly, or other lawbreakers, seeing that window, will commit more crime--and applies it to management and customer service. Levine's examples prove that, in business, ... see all copies from £5.57! new only from £5.74! \| first editions
19 view cover	Customer Service: Career Success Through Customer Loyalty more books like this by Paul R Timm add to wishlist For courses in Customer Service. Customer Service: Career Success in the Service Economy, 4e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition ... see all copies from £11.59! new only from £11.59!
20 view cover	Customer Mania!: It's Never Too Late to Build a Customer-Focused Company more books like this by Ken Blanchard, Jim Ballard, Fred Finch add to wishlist From one of America's biggest bestselling authors and inspiring business speakers comes the key to creating a people-oriented, performance-driven, customer-first organization. see all copies from £2.39! new only from £3.72! \| signed copies \| first editions
21 view cover	Discovering the Soul of Service more books like this by Leonard L Berry add to wishlist Focusing on 14 companies that stand out from the pack - including the Chick-Fil-A, Charles Schwab Corporation, Dial-A-Mattress, Enterprise Rent-A-Car, and Midwest Express Airlines - Leonard Berry identifies nine drivers of sustainable success for any service organization. see all copies from £5.57! new only from £11.14! \| signed copies \| first editions
22 view cover	Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer more books like this by Carl Sewell, Paul B Brown add to wishlist Establishing customer loyalty is crucial in any enterprise. Sewell, owner of one of the largest car dealerships in the U.S., reveals his secrets to winning customers over and ensuring they come back. see all copies from £4.70! new only from £9.89!
23 view cover	Customer Service Skills for Success more books like this by Robert W Lucas add to wishlist Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and ... see all copies from £22.90! new only from £26.00!
24 view cover	Consumer behavior more books like this by Michael R. Solomon add to wishlist Giving examples that relate directly to students as consumers, and critically examining marketing practices, this work explains why people buy things and how products, services, and consumption activities contribute to the broader social world that consumers experience. The work has a strong international coverage with each chapter containing a ... see all copies from £1.57! new only from £17.33! \| first editions
25 view cover	The Referral of a Lifetime: The Networking System That Produces Bottom-Line Results ... Every Day! (Easyread Large Edition) more books like this by Tim Templeton add to wishlist This book provides a simple approach and system for getting a steady flow of referrals of great prospective customers and clients. Entertaining, engaging, and informational, "The Referral of a Lifetime" is packed with great insights and direction on how to build a profitable, relationship-based company and keep it that way. see all copies from £5.15! new only from £9.08!

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