Getting Past No: Negotiating with Difficult People

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Getting Past No: Negotiating With Difficult People - Fisher, Roger, and Ury, William
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We all want to get to yes, but what happens when the other person keeps saying no? How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker? In Getting Past No, William Ury of Harvard Law School's Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partners. You'll learn how to: - STAY IN CONTROL UNDER PRESSURE - DEFUSE ANGER AND HOSTILITY - FIND OUT WHAT THE OTHER SIDE REALLY WANTS - COUNTER DIRTY TRICKS - USE POWER TO BRING THE ...

Getting Past No: Negotiating With Difficult People 1992, Random House Business Books, London

ISBN-13: 9780712655231

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