Guidance for Problem Management: According to ISO/Iec 20000 & 9001 Standards, Six SIGMA and Itsm Best Practices

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Today there are numerous books on ITSM, but none which tells how to implement and improve ITSM practices for organizations and how to bring effectiveness in ITSM operations. Hence, I have chosen to write books in this area, providing detailed information; and this book "Guidance for Problem Management" is part of a series with explicit focus on problem management. And the focus is on topics like implementing problem management through Six Sigma's DMADV approach, improving problem management through Six Sigma's DMAIC ...

Guidance for Problem Management: According to ISO/Iec 20000 & 9001 Standards, Six SIGMA and Itsm Best Practices 2015, Servicemanagers.Org

ISBN-13: 9780991320554

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