Putting Customers First - Bruce, Andy, and Langdon, Ken
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The four new guides in this best-selling series are ideal for managers at every level. These compact references -- the most accessible single-subject business guides on the market -- demonstrate techniques and skills useful in any work environment.

Putting Customers First 2002, DK Publishing (Dorling Kindersley), New York, NY

ISBN-13: 9780789489524

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