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The Balanced Scorecard - Kaplan, Robert S, and Norton, David P
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"The Balanced Scorecard" is a revolutionary framework which translates a company's vision and strategy into a coherent set of performance measures. In addition, it is a tool to channel the energies, abilities, and specific knowledge held by employees toward achieving long-term goals. "A landmark achievement".--Michael Hammer, author of "Reengineering the Corporation".

The Balanced Scorecard 1996, Harvard Business Review Press, Boston, MA

ISBN-13: 9780875846514