Attention customer service reps, sales persons, or anyone who must deal directly with the public! Read and learn--why it is important to calm upset customers, what these customers expect, how to use verbal cushions to show understanding, and other techniques for soothing ruffled feelings of upset customers. A volume of the acclaimed Crisp 50-Minute series.
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Attention customer service reps, sales persons, or anyone who must deal directly with the public! Read and learn--why it is important to calm upset customers, what these customers expect, how to use verbal cushions to show understanding, and other techniques for soothing ruffled feelings of upset customers. A volume of the acclaimed Crisp 50-Minute series.
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Add this copy of Calming Upset Customers to cart. $9.90, fair condition, Sold by Anybook rated 5.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 1996 by Crisp Publications Inc.
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 300grams, ISBN: 9781560523840.
Add this copy of Calming Upset Customers, Revised Edition to cart. $12.00, very good condition, Sold by A Book Store of Hastings rated 5.0 out of 5 stars, ships from HASTINGS, MN, UNITED STATES, published 1996 by Crisp Learning.
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Seller's Description:
Very good. Trade paperback (US). Glued binding. 74 p. Crisp Fifty-Minute Books (Paperback). Audience: General/trade. AS NEW--VERY NICE COPY--VERY SLIGHT SHELF WARE--TEXT CLEAN AND TIGHT--GIFT--STILL HAS LOTS OF GREAT READS LEFT
Add this copy of Calming Upset Customers, Revised Edition (50-Minute to cart. $12.81, very good condition, Sold by Wonder Book - Member ABAA/ILAB rated 5.0 out of 5 stars, ships from Frederick, MD, UNITED STATES, published 1996 by Crisp Learning.
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Seller's Description:
Very Good. Very Good condition. revised edition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.
Add this copy of Calming Upset Customers, Revised Edition (50-Minute to cart. $105.50, new condition, Sold by GridFreed rated 5.0 out of 5 stars, ships from San Diego, CA, UNITED STATES, published 1996 by Crisp Publications.
Add this copy of Calming Upset Customers (50-Minute Series) to cart. $10.20, good condition, Sold by ThriftBooks-Reno rated 4.0 out of 5 stars, ships from Reno, NV, UNITED STATES, published 1996 by Crisp Pub Inc.
Add this copy of Calming Upset Customers (50-Minute Series) to cart. $13.99, very good condition, Sold by HPB-Emerald rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 1996 by Crisp Pub Inc.
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Seller's Description:
Very good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Add this copy of Calming Upset Customers (50-Minute Series) to cart. $13.99, very good condition, Sold by HPB-Diamond rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 1996 by Crisp Pub Inc.
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Seller's Description:
Very good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Add this copy of Calming Upset Customers (50-Minute Series) to cart. $35.99, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Santa Clarita, CA, UNITED STATES, published 1996 by Crisp Pub Inc.
Add this copy of Calming Upset Customers (50-Minute Series) to cart. $64.23, new condition, Sold by Just one more Chapter rated 4.0 out of 5 stars, ships from Miramar, FL, UNITED STATES, published 1996 by Crisp Pub Inc.
