A guide to developing and running a profitable service-oriented department, with tips on making a contribution to the company bottom line, focusing on customer needs, cutting costs while increasing efficiency, and choosing between telecommunications options.
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A guide to developing and running a profitable service-oriented department, with tips on making a contribution to the company bottom line, focusing on customer needs, cutting costs while increasing efficiency, and choosing between telecommunications options.
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Add this copy of Customer Service Operations: the Complete Guide to cart. $11.48, good condition, Sold by ThriftBooks-Dallas rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 1991 by Amacom Books.
Add this copy of Customer Service Operations: the Complete Guide to cart. $11.84, good condition, Sold by BooksRun rated 4.0 out of 5 stars, ships from Philadelphia, PA, UNITED STATES, published 1991 by Amacom Books.
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Seller's Description:
Good. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.
Add this copy of Customer Service Operations: the Complete Guide to cart. $13.27, good condition, Sold by Wonder Book - Member ABAA/ILAB rated 5.0 out of 5 stars, ships from Frederick, MD, UNITED STATES, published 1991 by Amacom.
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Seller's Description:
Good. Good condition. Good dust jacket. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.
Add this copy of Customer Service Operations: the Complete Guide to cart. $27.00, like new condition, Sold by Persephone's Books rated 5.0 out of 5 stars, ships from Gastonia, NC, UNITED STATES, published 1991 by AMACOM.
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Seller's Description:
Fine in Fine jacket. 4to-over 9¾"-12" tall. pp. 422. ix, 422 pp. "...[C]overs the development of standards and procedures, measurement of quality performance and customer satisfaction, complaint policies, and all aspects of the day-to-day operations that are the essance of customer service."
Add this copy of Customer Service Operations-the Complete Guide to cart. $28.90, very good condition, Sold by TranceWorks rated 3.0 out of 5 stars, ships from Long Beach, CA, UNITED STATES, published 1991 by AmaCom.
Add this copy of Customer Service Operations: the Complete Guide to cart. $41.28, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Santa Clarita, CA, UNITED STATES, published 1991 by Amacom Books.
Add this copy of Customer Service Operations-the Complete Guide to cart. $66.28, new condition, Sold by Educational Media Centre rated 4.0 out of 5 stars, ships from New Delhi, DELHI, INDIA, published 1991 by Amacom.
Add this copy of Customer Service Operations: The Complete Guide to cart. $70.50, new condition, Sold by Books Unlimited rated 4.0 out of 5 stars, ships from West Van Lear, KY, UNITED STATES, published 1991 by AMACOM/American Management Association.
Add this copy of Customer Service Operations: the Complete Guide to cart. $71.20, new condition, Sold by Just one more Chapter rated 4.0 out of 5 stars, ships from Miramar, FL, UNITED STATES, published 1991 by Amacom Books.
Add this copy of Customer Service Operations-the Complete Guide to cart. $75.03, new condition, Sold by Basi6 International rated 5.0 out of 5 stars, ships from Irving, TX, UNITED STATES, published 1991 by Amacom.
