Back in the 1980s Gil Veconi's Cannon Development already had a strong reputation for building quality homes. Still, Gil felt too much time was being spent on callbacks. Customers seemed satisfied with their overall buying experience, but he felt Cannon could make improvements in the way they were building homes. Gil's search for ways to improve performance and increase customer satisfaction led him to Total Quality Management (TQM) -- and to the journey he describes in this book.
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Back in the 1980s Gil Veconi's Cannon Development already had a strong reputation for building quality homes. Still, Gil felt too much time was being spent on callbacks. Customers seemed satisfied with their overall buying experience, but he felt Cannon could make improvements in the way they were building homes. Gil's search for ways to improve performance and increase customer satisfaction led him to Total Quality Management (TQM) -- and to the journey he describes in this book.
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Add this copy of Destination: Quality: How Our Small-Volume Building to cart. $60.68, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Santa Clarita, CA, UNITED STATES, published 1996 by Home Builder Pr.
