Answering questions about software and hardware is a full-time job for hundreds of thousands of people. IBM alone has over 20,000 full-time technical support personnel. This is a book about and for the technical support industry. It describes how to set up and manage a technical support operation, covers techniques for handling support questions by phone, and explains how to estimate the cost of a technical support operation. The book includes profiles of successful technical support operations at companies such as ...
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Answering questions about software and hardware is a full-time job for hundreds of thousands of people. IBM alone has over 20,000 full-time technical support personnel. This is a book about and for the technical support industry. It describes how to set up and manage a technical support operation, covers techniques for handling support questions by phone, and explains how to estimate the cost of a technical support operation. The book includes profiles of successful technical support operations at companies such as WordPerfect Corporation.
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Add this copy of Help! : the Art of Computer Technical Support to cart. $49.29, new condition, Sold by Basi6 International rated 5.0 out of 5 stars, ships from Irving, TX, UNITED STATES, published 1995 by Peachpit Press.
Add this copy of Help! : The Art of Computer Technical Support to cart. $12.00, good condition, Sold by DGDriscoll's BOOKS! rated 4.0 out of 5 stars, ships from Canyon City, OR, UNITED STATES, published 1995 by Peachpit Press.
Add this copy of Help! : the Art of Computer Technical Support to cart. $41.31, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Santa Clarita, CA, UNITED STATES, published 1991 by Peachpit Pr.
