Intelligent Help: Communicating with Knowledge-Based Systems

This book stands at the fertile crossroads of cognitive psychology and computer science. Because creating a computer system capable of providing intelligent help to the user requires a knowledge of how language and dialogue is constructed, the book provides a broad introduction to the findings of cognitive science as they relate to natural language understanding, text comprehension, and the development of helping functions in computer systems. The work thus combines practical artificial-intelligence goals with a discussion ... Read More

This book stands at the fertile crossroads of cognitive psychology and computer science. Because creating a computer system capable of providing intelligent help to the user requires a knowledge of how language and dialogue is constructed, the book provides a broad introduction to the findings of cognitive science as they relate to natural language understanding, text comprehension, and the development of helping functions in computer systems. The work thus combines practical artificial-intelligence goals with a discussion of the research issues raised by computer science, cognitive science, and psycholinguistics. Detailed discussion of the nature of expert user dialogue in the help context and some of the design issues raised will make the book useful for researchers and practitioners. Read Less