Action-Oriented Advice to Mesh Your Customers' Expectations with Your Own People have expectations. Your clients, for example. Sometimes their expectations of you seem unreasonable. Sometimes your expectations of them seem just as unreasonable (in their eyes). The problem is that these mismatched expectations can lead to misunderstandings, frayed nerves, and ruffled feathers. More seriously, they often lead to flawed systems, failed projects, and a drain on resources. Left unmet, customer expectations can destroy the ...
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Action-Oriented Advice to Mesh Your Customers' Expectations with Your Own People have expectations. Your clients, for example. Sometimes their expectations of you seem unreasonable. Sometimes your expectations of them seem just as unreasonable (in their eyes). The problem is that these mismatched expectations can lead to misunderstandings, frayed nerves, and ruffled feathers. More seriously, they often lead to flawed systems, failed projects, and a drain on resources. Left unmet, customer expectations can destroy the success of our products and services. Managing Expectations shows how to identify expectations and suggests ways to gain more control of them. In today's turbulent business world, understanding and meeting your customers' expectations is indeed a challenge, and it's not hard to understand why: Expectations affect a range of interactions, including service responsiveness, service capability, product functionality, and project success. Expectations are difficult to control and impossible to turn off. However, by learning to identify and influence what your customers expect, you can dramatically improve the quality, impact, and effectiveness of your services. Contents include sections on communication skills, information gathering, policies and practices, building win-win relationships, as well as a concluding chapter on how to formulate an action plan.
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Add this copy of Managing Expectations to cart. $8.96, good condition, Sold by Goodwill of Colorado rated 5.0 out of 5 stars, ships from COLORADO SPRINGS, CO, UNITED STATES, published 1994 by Dorset House.
Edition:
1994, Dorset House Publishing Company, Incorporated
Publisher:
Dorset House Publishing Company, Incorporated
Published:
1994
Language:
English
Alibris ID:
18952851748
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Good. All pages and cover are intact. Dust jacket included if applicable though it may be missing on hardcover editions. Spine and cover may show minor signs of wear including scuff marks curls or bends to corners as well as cosmetic blemishes including stickers. Pages may contain limited notes or highlighting. From the library of labels may be present. Shrink wrap dust covers or boxed set packaging may be missing. Bundled media e.g. CDs DVDs access codes may not be included.
Add this copy of Managing Expectations to cart. $9.90, fair condition, Sold by Gulf Coast Books rated 5.0 out of 5 stars, ships from Cypress, TX, UNITED STATES, published 1994 by Dorset House.
Edition:
1994, Dorset House Publishing Company, Incorporated
Add this copy of Managing Expectations to cart. $9.91, good condition, Sold by ThriftBooks-Dallas rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 1994 by Dorset House.
Edition:
1994, Dorset House Publishing Company, Incorporated
Add this copy of Managing Expectations to cart. $10.99, very good condition, Sold by HPB-Diamond rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 1994 by Dorset House.
Edition:
1994, Dorset House Publishing Company, Incorporated
Publisher:
Dorset House Publishing Company, Incorporated
Published:
1994
Language:
English
Alibris ID:
18899310831
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Add this copy of Managing Expectations to cart. $11.87, good condition, Sold by BooksRun rated 4.0 out of 5 stars, ships from Philadelphia, PA, UNITED STATES, published 1994 by Dorset House.
Edition:
1994, Dorset House Publishing Company, Incorporated
Publisher:
Dorset House Publishing Company, Incorporated
Published:
1994
Language:
English
Alibris ID:
18946250011
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Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.
Add this copy of Managing Expectations to cart. $12.11, good condition, Sold by Wonder Book - Member ABAA/ILAB rated 5.0 out of 5 stars, ships from Frederick, MD, UNITED STATES, published 1994 by Dorset House Publishing Company, Incorporated.
Edition:
1994, Dorset House Publishing Company, Incorporated
Publisher:
Dorset House Publishing Company, Incorporated
Published:
1994
Language:
English
Alibris ID:
18223703676
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Good. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.
Add this copy of Managing Expectations to cart. $37.28, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Santa Clarita, CA, UNITED STATES, published 1994 by Dorset House.
Edition:
1994, Dorset House Publishing Company, Incorporated
Add this copy of Managing Expectations to cart. $56.71, new condition, Sold by Just one more Chapter rated 4.0 out of 5 stars, ships from Miramar, FL, UNITED STATES, published 1994 by Dorset House.
Edition:
1994, Dorset House Publishing Company, Incorporated
