"It is now obvious that in the 2022 holiday period that Southwest Airlines did have its very own "Perfect Storm." Many things converged to create it. One of the biggest issues was obsolete technology-most notably the crew scheduling system. A chorus of knowledgeable people confirmed this: Southwest executives, Lyn Montgomery (President of TWU Local 556, a union representing about 18,000 flight attendants), Robert Mann (an aviation analyst), and two members of the U.S. Senate Commerce Committee blamed the meltdown on ...
Read More
"It is now obvious that in the 2022 holiday period that Southwest Airlines did have its very own "Perfect Storm." Many things converged to create it. One of the biggest issues was obsolete technology-most notably the crew scheduling system. A chorus of knowledgeable people confirmed this: Southwest executives, Lyn Montgomery (President of TWU Local 556, a union representing about 18,000 flight attendants), Robert Mann (an aviation analyst), and two members of the U.S. Senate Commerce Committee blamed the meltdown on Southwest's archaic internal scheduling system. Employee unions had complained for years about the scheduling system, and although the reservation system was upgraded in 2017, the software used for staff scheduling still had uncorrected problems. Andrew Watterson, Southwest's Chief Operating Officer clarified: "the software was not designed to solve something that was that large. And therefore, we had to revert back to manual mode for a lot of tasks." That's right. The backup system was volunteers who notified the crew of flight changes and also manually entered the latest information about crew locations and time remaining to fly within a period. However, a problem with the manual process was that Southwest flight attendants (at least those that weren't out sick with Covid, flu or RSV) were stuck on hold when trying to reach the scheduling desk. Not surprisingly, the manual backup system couldn't come close to handling massive flight cancellations"--
Read Less
Add this copy of Managing and Using Information Systems: a Strategic to cart. $54.90, good condition, Sold by Goodbooks rated 5.0 out of 5 stars, ships from Tontitown, AR, UNITED STATES, published 2024 by Wiley.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Good. Has a sturdy binding with some shelf wear. May have some markings or highlighting. Used copies may not include access codes or Cd's. Slight bending may be present.
Add this copy of Managing and Using Information Systems: a Strategic to cart. $57.77, fair condition, Sold by Textbook Campus rated 5.0 out of 5 stars, ships from Lexington, KY, UNITED STATES, published 2024 by Wiley.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Good for an 'Acceptable' copy. It might have light water damage/staining, cover and/or binding issues. There could more highlighting, annotations and/or underlining than normal or just general wear, but most will feel like this book could be called either 'fair' or 'good. ' All of our books come with a 30 day, money back guarantee. Item does not include any supplemental items such as access codes, discs, etc. Order ships quickly! CS.
Add this copy of Managing and Using Information Systems: a Strategic to cart. $64.99, good condition, Sold by FirstClassBooks rated 4.0 out of 5 stars, ships from Little Rock, AR, UNITED STATES, published 2024 by Wiley.
Add this copy of Managing and Using Information Systems: a Strategic to cart. $65.40, good condition, Sold by SurplusTextSeller rated 5.0 out of 5 stars, ships from Columbia, MO, UNITED STATES, published 2024 by Wiley.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Good. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes).
Add this copy of Managing and Using Information Systems: a Strategic to cart. $71.49, new condition, Sold by FirstClassBooks rated 4.0 out of 5 stars, ships from Little Rock, AR, UNITED STATES, published 2024 by Wiley.
Add this copy of Managing and Using Information Systems: a Strategic to cart. $77.04, new condition, Sold by SurplusTextSeller rated 5.0 out of 5 stars, ships from Columbia, MO, UNITED STATES, published 2024 by Wiley.
Add this copy of Managing and Using Information Systems a Strategic to cart. $82.72, very good condition, Sold by TextbookRush rated 5.0 out of 5 stars, ships from Grandview Hts, OH, UNITED STATES, published 2024 by Wiley.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Very good. Ships SAME or NEXT business day. We Ship to APO/FPO addr. Choose EXPEDITED shipping and receive in 2-5 business days within the United States. See our member profile for customer support contact info. We have an easy return policy.
