Revised and Updated You learned to see movement, friction, and flow before drawing a single shape. Now you need to bring what you see into a room full of people who each hold a piece of the truth, and help them assemble it together. Sixteen chapters on designing sessions that produce insight, asking questions that surface what people did not plan to share, holding silence until it works, navigating resistance without losing the room, walking an As-Is that stakeholders trust, presenting a To-Be the room co-owns, and ...
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Revised and Updated You learned to see movement, friction, and flow before drawing a single shape. Now you need to bring what you see into a room full of people who each hold a piece of the truth, and help them assemble it together. Sixteen chapters on designing sessions that produce insight, asking questions that surface what people did not plan to share, holding silence until it works, navigating resistance without losing the room, walking an As-Is that stakeholders trust, presenting a To-Be the room co-owns, and validating across four layers so nothing reaches development untested. Includes a fifty-pattern recognition library and a facilitation phrase book organised by situation. And a Bonus Chapter on Tackling Process Questions in an Interview. Written for working analysts who want to get better at the craft of being in the room. Not theory. Not templates. The companion to Process Thinking: Before You Draw, Think.
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