Mastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill. Working with Difficult People defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches. Readers will learn how to: understand their own reactions to different kinds of difficult people - explore the interrelationship between themselves and the problematic employee - practice healthier ...
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Mastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill. Working with Difficult People defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches. Readers will learn how to: understand their own reactions to different kinds of difficult people - explore the interrelationship between themselves and the problematic employee - practice healthier responses to those who make their lives miserable This revised edition includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones. Packed with new, updated information, this is an indispensable guide for dealing with the most difficult people in the workplace.
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Add this copy of Working With Difficult People (Worksmart) to cart. $10.99, very good condition, Sold by Books From California rated 4.0 out of 5 stars, ships from Simi Valley, CA, UNITED STATES, published 2008 by AMACOM.
Add this copy of Working With Difficult People (Worksmart) to cart. $11.46, very good condition, Sold by HPB Inc. rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2008 by Amacom Books.
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Add this copy of Working With Difficult People (Worksmart) to cart. $11.47, very good condition, Sold by ThriftBooks-Reno rated 4.0 out of 5 stars, ships from Reno, NV, UNITED STATES, published 2008 by Amacom Books.
Add this copy of Working With Difficult People (Worksmart) to cart. $11.47, very good condition, Sold by ThriftBooks-Dallas rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2008 by Amacom Books.
Add this copy of Working With Difficult People (Worksmart) to cart. $36.01, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Santa Clarita, CA, UNITED STATES, published 2008 by Amacom Books.
Add this copy of Working With Difficult People (Worksmart) to cart. $66.41, new condition, Sold by Just one more Chapter rated 4.0 out of 5 stars, ships from Miramar, FL, UNITED STATES, published 2008 by Amacom Books.
