Assessing Reference and User...
Eric Novotny
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Digital Reference Service in...
David R Lankes,
R David Lankes (Editor)
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Library/Vendor Relationships
Sam Brooks,
David H Carlson (Editor)
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Envisioning the Future of...
Diane Zabel (Editor),
Lauren Reiter (Editor)
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The Desk and Beyond: Next...
Sarah K Steiner (Editor),
M Leslie Madden (Editor)
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International Information:...
Peter I Hajnal
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Reference Reborn: Breathing...
Diane Zabel
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Chat Reference: A Guide to...
Jana Ronan
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The Changing Face of...
Suhasini L Kumar (Editor)
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New Directions in Reference
Bryon D Anderson
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Database-Driven Web Sites
Kristin Antelman
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Virtual Reference on a Budget...
Michael Pullin (Editor),
Teresa R Dalston (Editor)
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Virtual Reference on a Budget...
Teresa R Dalston (Editor),
Michael Pullin (Editor)
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Conducting the Ref Interview,...
Catherine Sheldrick Ross,
Lorsto Nilsen
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Questions and Answers:...
Linda C Smith
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Going Live: Starting and...
American Library Association
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Library/Vendor Relationships
Sam Brooks (Editor),
David H Carlson (Editor)
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The Reference Collection:...
Linda S Katz
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Im and SMS Reference Services...
American Library Association
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Internet Reference Support...
Rita Pellen,
William Miller
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Improving Internet Reference...
Rita Pellen,
William Miller
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Electronic Resources and...
Mary Schlembach,
William Mischo
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Evolving Internet Reference...
Rita Pellen,
William Miller
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Digital Reference Services
Linda S Katz
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