Digital Reference Service in...
David R Lankes,
R David Lankes (Editor)
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Envisioning the Future of...
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The Desk and Beyond: Next...
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Reference Reborn: Breathing...
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Chat Reference: A Guide to...
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New Directions in Reference
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Virtual Reference on a Budget...
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Teresa R Dalston (Editor)
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Virtual Reference on a Budget...
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Michael Pullin (Editor)
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Conducting the Ref Interview,...
Catherine Sheldrick Ross,
Lorsto Nilsen
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Im and SMS Reference Services...
American Library Association
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Internet Reference Support...
Rita Pellen,
William Miller
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Improving Internet Reference...
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William Miller
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Digital Reference Services
Linda S Katz
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Implementing Digital...
R David Lankes,
Charles R McClure (Editor)
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Content and Workflow...
Holly Yu (Editor)
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Virtual Reference Services:...
Stacey Kimmel,
Jennifer Heise
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