The Call Center Handbook: The...
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Working the Night Shift:...
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The Call Center Dictionary:...
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Call Centres and Human...
S Deery (Editor),
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Lives on the Line: How the...
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Call Center: A Focus on...
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Tele-Stress: Relief for Call...
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Working the Phones: Control...
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Designing the Best Call...
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Call Center Operation: Design...
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Gower Handbook of Call and...
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Borders in Service:...
Kiran Mirchandani,
Winifred Poster
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Call Centers and the Global...
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Call Center Continuity...
Jim Rowan
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Disciplined Agency:...
Patr?cia Alves de Matos
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Labour Markets and Identity...
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Re-organising Service Work:...
Karen A Shire,
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Women, Identity and India's...
J.K. Tina Basi
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