Going Live: Starting and...
American Library Association
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Kay Ann Cassell,
Uma Hiremath
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Conducting the Reference...
Catherine Sheldrick Ross,
Kirsti Nilsen
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Reference Interview Today:...
Dave Harmeyer
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Virtually Embedded: The...
Elizabeth Leonard
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Managing Reference Today: New...
Kay Ann Cassell
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Reference and Information...
Kay Ann Cassell,
Uma Hiremath
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Modern Pathfinders: Creating...
Jason Puckett
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Kay Ann Cassell,
Uma Hiremath
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The Reference Interview Today
Susan Knoer
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Sustainable Online Library...
Mou Chakraborty,
Samantha Harlow
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Reference Renaissance:...
R David Lankes,
Marie L Radford
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The Handheld Library: Mobile...
Thomas a Peters (Editor),
Lori A Bell (Editor)
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Reimagining Reference in the...
David A Tyckoson (Editor),
John G Dove (Editor)
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Leading the Reference...
Marie Radford (Editor)
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Implementing Virtual...
Beth Thomsett-Scott (Editor)
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Virtual References Best...
American Library Association
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E-Reference Context and...
Sue Polanka
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Content and Work Flow...
Holly Yu
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Library Outreach,...
Wendy Arent,
Pixey Anne Mosley
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Serving Online Customers:...
Donald A Barclay
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Reaching Diverse Audiences...
Meredith Powers,
Laura Costello
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Instant Messaging Reference:...
Rachel Bridgewater,
Meryl Cole
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Assessing Reference and User...
Eric Novotny
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