Introduction to Library...
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Serving the Difficult Customer
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Customer Service Excellence:...
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Assessing Service Quality:...
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The Library and Its Users:...
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Introduction to Library...
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eBook from $34.10
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Designing Instruction for...
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The Assertive Librarian
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It Comes with the Territory:...
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Gordon Conable (Foreword by)
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Introduction to Library...
Anthony J Amodeo,
Thomas L Carter
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When they turn to us :...
Free Library of Philadelphia,
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Booktalk! 3: More Booktalks...
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Educating the Library User
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Knowing Where to Look: The...
Lois Horowitz
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Libraries and Cultural Change
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Customer Service: A How-To-Do...
Suzanne Walters
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Booktalk! 2: Booktalking for...
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Book Discussions for Adults:...
Ted Balcom
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Circulation, Interlibrary...
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