Service Management, 4/e by James and Mona Fitzsimmons is the best-selling text in this market and includes fantastic and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management, 4/e also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service ...
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Service Management, 4/e by James and Mona Fitzsimmons is the best-selling text in this market and includes fantastic and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management, 4/e also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management.
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Add this copy of Service Management W/ Student Cd-Rom to cart. $20.61, like new condition, Sold by ThriftBooks-Atlanta rated 4.0 out of 5 stars, ships from Austell, GA, UNITED STATES, published 2003 by Irwin/McGraw-Hill.
Add this copy of Service Management: Operations, Strategy, and to cart. $61.50, good condition, Sold by A2ZBooks rated 4.0 out of 5 stars, ships from Burgin, KY, UNITED STATES, published 2003 by Irwin Professional Pub.
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Seller's Description:
Very Good Condition. The text has highlighting, The cover has some shelf wear with light corner bumps and some knicks in the lower front edge. The cover has light soil marks. Has CD Quantity Available: 1. ISBN: 0072868201. ISBN/EAN: 9780072868203. Pictures of this item not already displayed here available upon request. Inventory No: 1560747468.
